Up to 80% of all issues can be identified and avoided with proactive maintenance. There’s no up-front hardware or software to buy, we take care of all that.
Monthly Server Checks
Whilst every network is different, generally speaking a standard set of tasks will be performed each month including detailed checks:
If the results are not critical e.g. O/S update we will notify you with a request before we take any action
Daily Backup Monitoring
Most Backup Systems will produce a failed email messaged and then it will be sent to our help desk. Our Help Desk engineers will then review your backup logs on a daily basis, and any substantiated errors, exceptions will be logged and investigated.
By using our Management Services we are not only alerted to an issue when it arises, we can log, and access the server or any workstation and attend to the issue. Approximately 80% of all tasks performed on site can be performed remotely via this service.
The advantages of this service are: