Up to 80% of all issues can be identified and avoided with proactive maintenance. There’s no up-front hardware or software to buy, we take care of all that.
Monthly Server Checks
Whilst every network is different, generally speaking a standard set of tasks will be performed each month including detailed checks:
Hard Disk Drive space
Operating system Updates
Mail Server logs
Server Event logs
Firewall Logs
Antivirus software
Backup systems
If the results are not critical e.g. O/S update we will notify you with a request before we take any action
Daily Backup Monitoring
Most Backup Systems will produce a failed email messaged and then it will be sent to our help desk. Our Help Desk engineers will then review your backup logs on a daily basis, and any substantiated errors, exceptions will be logged and investigated.
Monitoring
By using our Management Services we are not only alerted to an issue when it arises, we can log, and access the server or any workstation and attend to the issue. Approximately 80% of all tasks performed on site can be performed remotely via this service.
The advantages of this service are:
Reduced Costs
No Travel Time incurred
Minimum onsite charges do not apply
All remote work are invoiced in 15 min increments
Asset Management Hardware / Software
Backup systems
CPU utilization
Hard Disk Drive space used / free
Reports on Missing Critical Patches
Reports on Missing Antivirus Client
Reports on Out of Date Antivirus Definition
Monitors High to Low Risk Security Assessment